What to Do If You Have an Internet Connection Problem

When Your Connection Drops While You Are Working

If you are working on a protest, decision, or any other form on RRS.org and you lose your internet connection, you may not realize it right away. Often the first sign is an error message that appears only after you have clicked Save. Do not panic — your work is almost always recoverable.

The Most Important Step: Use Back, Not Refresh

If you clicked Save and your browser reports a connection error, use your browser Back button — not the Refresh button. Refreshing reloads the empty form and discards everything you typed. Going back returns you to the form with your text still in place.

On most browsers, Back is the left-pointing arrow near the top-left of the browser window. Refresh is the circular arrow — avoid it until you have secured a copy of your text.

Copy Your Work Before Trying Again

After clicking Back and returning to the form, take a moment to select and copy all the text you have entered — especially long fields such as Facts Found, Conclusions, and Decision. Paste it into a notes app, email draft, or any plain text editor as a backup. Once you have your text safely saved elsewhere, you can attempt to save the form again.

Once Your Connection Returns

Wait until you have a confirmed working connection, then click Save again. In most cases the form will save without any further issue. If it does not, open the record in edit mode, paste your backed-up text into the appropriate fields, and save once more.

The best safeguard is a reliable connection. Where possible, ask the organizing authority to provide a dedicated internet connection for jury use — separate from the competitor network. A mobile hotspot shared among race officials is a common and effective backup at venues with poor fixed connectivity.

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